Aim: Enhancing team cooperation, familiarization with systems facilitating efficient communication, handling difficult social situations.

Course Topics:

• Forms of communication
• Communication at different levels of hierarchy
• Identification of difficult communication situations
• Assertivity and its techniques
• Neuro-linguistic programming
• Identification and analysis of team roles
• Promoting efficient team cooperation
• Refusing request while maintaining positive relation
• Weak spots in internal communication and their elimination
• Self-assertion in a team
• Stress situations and their primary and secondary prevention (manipulation, attack ad hominem, aggression, bullying)