Aim: Familiarization with regular assessment process, learning efficient communication techniques for giving feedback, which minimise instinctive defensive reactions of the assessed and maximise behaviour improvement.

Course Topics:

• Principles of feedback
• Preparation for an assessment interview
• Assessment interview (stages, most common mistakes, coping with emotional scenes, preparation and analysis)
• Assessment interview in the form of coaching
• Handling layoffs
• Handling rewards
• Making an action plan with a subordinate
• Intervention methods used to improve behaviour