Developing Communication Skills For Contact With Patients

Aim: To show an array of techniques, actions and methods for better handling of stressful situations and specific communication issues and thus to improve professional satisfaction and quality of life. To improve workplace relations and support teambuilding at the workplace.

Topics for Training and Consultations:

  • Training specific strategies which improve contact and communication with patients and their families (making a link with the patient, building trust, sharing information etc.).
  • Training strategies to communicate an issue while maintaining good relations.
  • Working out efficient scenarios for handling stressful situations (communication with an aggressive and/or emotional patient, communicating unpleasant news, conflicts etc.)
  • Neuro-linguistic programming.
  • Assertivity techniques.