Conflict Management And Negotiation

Aim: Introducing a broad selection of solutions, techniques and advices which help better handle stressful situations and improve work satisfaction, training specific negotiation techniques.

Course Topics:

  • Setting up communication rules
  • Original negotiation technique “PIN“
  • Active listening (verbal and nonverbal techniques of listening: repetition, reflexion, mirroring etc.)
  • Calming emotions
  • Reacting to an attack
  • Handling objections and resistance
  • Most common negotiation mistakes
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