Aim: Introducing a broad selection of solutions, techniques and advice which help to better handle stressful situations and improve work satisfaction, training specific negotiation techniques.

Course Topics:

• Setting up communication rules
• Original negotiation technique “PIN“
• Active listening (verbal and nonverbal techniques of listening: repetition, reflexion, mirroring etc.)
• Calming emotions
• Reacting to an attack
• Handling objections and resistance
• Most common negotiation mistakes