Efficient Communication in a Health Care Ward

Aim: To support smooth, efficient communication at a workplace, to learn how to handle stressful communication issues. Aimed at doctors, nurses, lower and middle management.


  • Defining stressful communication issues.
  • Communication nurse – doctor, superior – subordinate.
  • Learning to listen and analyse an issue, how to explain situation to a superior and achieve the intended outcome.
  • Working with boundaries in communication, resetting communication rules.
  • Assertivity and self-assertion techniques.
  • Identification, analysis of team roles.
  • Handling emotions, esp. negative emotions of the other side.
  • Issues with internal communication and their solutions.