Aim: To support smooth, efficient communication at a workplace, to learn how to handle stressful communication issues. Aimed at doctors, nurses, lower and middle management.

Topics:

• Defining stressful communication issues.
• Communication nurse – doctor, superior – subordinate.
• Learning to listen and analyse an issue, how to explain situation to a superior and achieve the intended outcome.
• Working with boundaries in communication, resetting communication rules.
• Assertivity and self-assertion techniques.
• Identification, analysis of team roles.
• Handling emotions, esp. negative emotions of the other side.
• Issues with internal communication and their solutions.